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This Privacy Policy explains how we collect, use, process, and disclose your information for.

If you see an undefined term in this Privacy Policy, it has the same definition as outlined in our Terms of Service.

When this policy mentions “Artociate,” “we,” “us,” or “our,” it refers to Artociate, an online portal developed by Heterotopia Media and Entertainment Private Limited. Artociate is responsible for your information under this Privacy Policy (the “Data Controller”).

 Last Update: 10 November 2017.


 There are three general categories of information we collect.

1.1     Information You Give Us.

We collect information you share with us when you use the Artociate. 

  • Account Information. When you sign up for an Artociate Account, we require certain information such as your name, email address, and date of birth. 
  • Profile Information. To use certain features within the Artociate, we may also ask you to complete a profile, which may include your address, phone number, and skills. Certain parts of your profile (like your profile picture, first name, and description) are a part of your public profile page, and will be publicly visible to others. 
  • Other Authentication-Related Information. To help create and maintain a trusted environment, we may collect identification (like a photo of your government-issued ID) or other authentication information. 
  • Payment Information. We collect your financial information (like your bank account or credit card information) when you use our gateway to process payments. 
  • Communications with Artociate and other Members. When you communicate with Team Artociate or use Artociate to communicate with other Members, we collect information about your communication and any information you choose to provide. 
  • Address Book Contact Information. You may choose to import your address book contacts or enter your contacts’ information manually to access certain features of the Artociate. 
  • Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Artociate respond to surveys, post to community forums, participate in promotions, or use other features of the Artociate.

1.2    Information We Automatically Collect from Your Use of the Artociate.

When you use the Artociate, we collect information about the services you use and how you use them. 

  • Usage Information. We collect information about your interactions with the Artociate, such as the pages or other content you view, your searches for Listings, bookings you have made, and other actions on the Artociate. 
  • Location Information. When you use certain features of the Artociate, we may collect different types of information about your general location (e.g. IP address, zip code) or more specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. 
  • Log Data. We might automatically collect log information when you use the Artociate, even if you have not created an Artociate or logged in. That information includes, among other things: details about how you’ve used the Artociate (including links to third party applications), IP address, access times, hardware and software information, device information, device event information (e.g., crashes, browser type), and the page you’ve viewed or engaged with before or after using the Artociate. 
  • Transaction Information. We collect information related to your transactions on the Artociate, including the date and time, amounts charged, and other related transaction details. 
  • Cookies and Similar Technologies. We might use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the Artociate, or engage others to track your behavior on our behalf. While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application.

1.3   Information We Collect from Third Parties.

We may collect information that others provide about you when they use the Artociate, or obtain information from other sources and combine that with information we collect through the

  • Artociate  Third Party Services. If you link, connect, or login to your Artociate account with a third party service (e.g., Facebook, WeChat), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service. 
  • Your References. If someone has written a reference for you, it will be published on your Artociate public profile page.



We might use, store, and process information about you to provide, understand, improve, and develop the Artociate, and to create and maintain a trusted and safer environment.

2.1    Provide, Improve, and Develop the Artociate. 

  • Enable you to access and use the Artociate. 
  • Enable you to communicate with other Members. 
  • Operate, protect, improve and optimize the Artociate and experience, such as by performing analytics and conducting research. 
  • Personalize or otherwise customize your experience by, among other things, ranking· search results or showing ads based on your search, booking history, and preferences. 
  • Enable you to access and use the Payment Services.
  • Provide customer service.
  • Send you service or support messages, such as updates, security alerts, and account notifications. 
  • If you provide us with your contacts’ information, we may use and store this information:· (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection.

2.2    Create and Maintain a Trusted and Safer Environment. 

  • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
  • Conduct investigations and risk assessments.
  • Verify or authenticate information or identifications provided by you (such as to verify your
  • Accommodation address or compare your identification photo to another photo you provide). 
  • Conduct checks against databases and other information sources.
  • Comply with our legal obligations.
  • Resolve any disputes with any of our users and enforce our agreements with third parties. 
  • Enforce our Terms of Service, Payments Terms, and other policies.

2.3    Provide, Personalize, Measure, and Improve our Advertising and Marketing. 

  • Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your communication preferences (including information about Artociate or partner campaigns and services). 
  • Personalize, measure, and improve advertising.
  •  Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Artociate or its third party business partners.



3.1  With Your Consent.

We may share your information at your direction or as described at the time of sharing, such as when you authorize a third party application or website to access your Artociate Account.

3.2  Sharing between Users.

To help facilitate bookings, we may share your information with other Members. We don’t share your billing and payout information with other Members.

3.3    Profiles, Listings, and other Public Information.

 Artociate lets you publish information that is visible to the general public. Information you share publicly on the Artociate may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.

3.4   Service Providers.

We use a variety of third party service providers to help us provide services related to the Artociate. Service providers may be located inside or outside of India. For example, service providers may help us: (i) verify or authenticate your identification, (ii) check information against public databases, (iii) assist us with background checks, fraud prevention, and risk assessment, or (iv) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf, and are contractually obligated to use it consistent with this Privacy Policy.

3.5   Payments.

We may share your personal information to Payment Gateway Service provider: (i) provide the Payment Services, (ii) facilitate your use of the Artociate, and (iii) jointly market products or services to you with other financial third parties with whom Artociate has a formal agreement. You can unsubscribe or opt-out from receiving such marketing communications in your Account settings.

3.6  Safety and Compliance with Law.

Artociate may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against Artociate, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iii) to enforce and administer our Terms of Service or other agreements with Members, (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the rights, property or personal safety of Artociate, its employees, its Members, or members of the public.

We will attempt to notify Members about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Artociate property, its Members and the Platform (collectively, “Risk Scenarios”). In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.

3.7   Corporate Affiliates.

To help us provide the Artociate, we may share your information within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control. These related entities are covered under this Privacy Policy, and when services have additional terms specific to them, we tell you through the Artociate. 3.9 Widgets. We may display parts of the Artociate on sites operated by Artociate, using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.

3.8    Tax Authorities.

When asked and called upon by tax authorities, we might share your transactional information with them

3.9    Business Transfers.

If Artociate undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.10   Aggregated Data.

We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.



4.1  Analyzing your Communications.

We may review, scan, or analyze your communications on the Artociate for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.

4.2  Linking Third Party Accounts.

  • You may link your Artociate with your account at a third party social networking service. Your contacts on these third party services are referred to as “Friends.” When you create this link: 
  • some of the information you provide to us from the linking of your accounts may be published on your Artociate profile; 
  • your activities on the Artociate Platform may be displayed to your Friends on the Artociate Platform and/or that third party site; 
  • a link to your public profile on that third party social networking service may be included in your Artociate public profile; 
  • other Artociate users may be able to see any common Friends that you may have with them, or that you are a Friend of their Friend if applicable; 
  • other Artociate users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking service; 
  • the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes; and 
  • the publication and display of information that you provide to Artociate through this linkage is subject to your settings and authorizations on the Artociate Platform and the third party site.

4.3 Google Maps/Earth.

Parts of the Artociate use Google Maps/Earth services, including the Google Maps API(s). Use of Google Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.



The Artociate may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). Artociate doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, Artociate, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.



6.1   Access and Update.

 You may review, update, or delete the information in your Artociate by logging into your Artociate Account and reviewing your Account settings and profile.

6.2   Account Cancellation.

 You can cancel your account as per your own wish. Note that information that you have shared with others (like Reviews or forum postings) may continue to be publicly visible on the Artociate in association with your first name, even after your Artociate Account is cancelled.



 We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, the Internet is not a 100% secure environment so we can’t guarantee the security of the transmission or storage of your information.



 Artociate reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Artociate and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access or use of the Artociate will constitute acceptance of the revised Privacy Policy.



 If you have any questions or complaints about this Privacy Policy or Artociate’s information handling practices, you may contact us through our website.